Era Flips

BrüMate Help Center

Your one-stop resource for all things BrüMate. Find answers about ordering, shipping, returns, warranties, product care, payment options, rewards, and exclusive member benefits like the VIP Facebook group and mobile app.

Care Instructions

Learn how to clean and care for your BrüMate, including dishwasher safety and hand washing instructions.

Learn More

Pre-Orders

Everything you need to know about placing, paying for, and tracking a BrüMate pre-order.

Learn More

Shipping

Find answers to all your BrüMate shipping questions, from order tracking to international delivery.

Learn More

Returns

Learn about BrüMate's return policy, refund options, and guidelines for gift exchanges and international returns.

Learn More

BrüCrew Rewards

Learn how to join BrüCrew Rewards, earn points, unlock tier perks, and redeem exclusive member benefits.

Learn More

Facebook VIP

Discover the perks of joining the BrüMate VIP Facebook group.

Learn More

Warranty

Learn about BrüMate's Limited Lifetime Warranty and how to file a claim for defective products.

Learn More

Insulation Tips + Tricks

Get expert tips for keeping your BrüMate's hot drinks hot and cold drinks cold with BevGuard™ technology.

Learn More

Payment + Discounts

Explore BrüMate's payment options, discount codes, and gift card details.

Learn More

Fondue Cash Back

Learn how to qualify for BrüMate's 20% cashback offer and how to redeem your reward.

Learn More

Wholesale

Learn how to apply to become an authorized BrüMate dealer or place a discounted bulk order.

Learn More

Mobile App

Download the BrüMate app on iOS or Android for exclusive launches, sales, and VIP rewards.

Learn More

FAQs

Contact Us

If you need to reach out to the Customer Experience team at any time, please send an email to sales@brumate.com. The team will be happy to assist you! 
If you are looking to reach out to someone on the Wholesale team, you can reach the team at dealer@brumate.com.