BrüMate FAQ

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SHIPPING

February 2021 Severe Weather Impacts

Delivery delays may occur due to severe winter storms. Please check with the carrier for more information.

You can reference your carrier's website or tracking update portal to locate contact information and find more details about delivery delays for your location.

Where is my order?

All in-stock orders ship out within 3-5 business days (M-F).

If you purchased shipping insurance, you can click here to download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery. Please refer to your Route confirmation email for tracking number and issue resolution details.

PRE-ORDERS

If you placed an order that contained pre-order items the entire order will ship when everything becomes available to ship. Pre-order dates are tentative and not guaranteed as delays can happen. If you paid for expedited shipping, that transit time applies from the date everything comes in stock and ships out.

Where do you ship from?

We ship from Deerfield Beach, FL

How long does shipping take?

Transit times vary based on your location and the shipping method you chose at checkout. Economy shipping takes 4-8 business days within the USA. International orders take 10-30 days depending on the option selected. Faster options are available for an additional cost.

How much is shipping?

Continental USA: Orders over $75 receive free economy shipping. 

AK/HI/PR/other territories: Shipping is $10 for orders under $100 and $15 for orders over $100. 

Canada: Orders over $100 USD receive free international shipping (subject to duties and other fees by your local government). 

Australia and the rest of the world: Shipping is calculated at checkout.

My order arrived damaged

Hello! I am so sorry to hear that your order arrived damaged. Please email photos of the box it arrived in, the damaged product, and your original order number. One of our fantastic team members will get you taken care of ASAP!

When will my order ship out?

All in-stock orders ship out within 48 business hours (M-F).

My order is missing.

We are so sorry! Our goal as a company is to make sure every single order makes it out the door, travels safely, and arrives on time. Sometimes things happen out of our control that can delay your order while in-transit. If your tracking hasn't updated in more than 7-days please contact customer service at sales@brumate.com and someone can assist you further in tracking down that missing order for you!

My order says delivered but it hasn't arrived.

Occasionally your mail carrier will accidentally mark things as delivered before they actually make it to their final destination. Generally, if an item says it was delivered but hasn't shown up yet it will arrive within 48 business hours. If it has been more than 7 days since your order said delivered and the package still hasn't shown please email sales@brumate.com and we can open a case with your carrier to see what the deal is!

I was charged duties on a delivery.

Duties on international orders are assessed and paid to your local government and unfortunately are beyond our control. You can read more here: https://www.brumate.com/apps/help-center#!duties-fees

How much are duties?

Duties vary based on location - please contact your local customs office for more information.

Where do you ship to?

We are happy to announce that we now ship worldwide!

Do you ship to APO's?

Yes, we sure do!

How long does shipping take for international orders?

Shipping varies based on location and generally takes 10-14 business days.

PRODUCTS

Hopsulator (TRíO, SLIM, JUGGERNAUT, and BOTT'L)

🍺 What size can does the Hopsulator TRíO fit?

The Hopsulator TRíO is the most versatile can cooler on the planet. It fits all US, standard sized 16oz cans, comes with an adapter for standard 12oz cans, and includes a lid so you can use it as a pint glass

🍺 Does the Hopsulator TRíO fit bottles?

No, but our Hopsulator BOTT'L edition does! You can learn more here.

🍺 What size cans does the Hopsulator Slim fit?

The Hopsulator Slim fits any and all 12oz slim style cans (Red Bull, White Claw, Truly, Michelob Ultra, etc)! You can learn more here.

🍺 What size cans does the Hopsulator Juggernaut fit?

The Hopsulator Juggernaut fits any and all standard sized 24/25oz cans! You can learn more here.

🍺 What size bottles does the Hopsulator BOTT'L fit?

The Hopsulator BOTT'L fits all standard sized 12oz bottles

🍺 Can the Hopsulator be used with warm beverages?

Yes! All of our products work with cold and warm beverages.

🍺 Can I buy a replacement lid?

You can purchase replacement parts for most of our products here.

🍺 Isn't this a bit excessive for keeping beer cold?

If you have ever drank a beer outside in the heat than you know the answer to this question. Warm beer sucks and we are here to end it.

🍺 Can I put this in the fridge or freezer?

Our products are double-walled and were designed to keep the contents inside from being altered by outside conditions. This means if you put them in the fridge, it will not change the temperature of the liquid

🍺 How do I clean it?

Our products are not dishwasher safe and should be hand-washed only. The Hopsulator can easily be cleaned with warm water and dish soap and hand-dried with a towel. It is recommended to wash the

🍺 How do I clean the Hopsulator TRíO lid?

The entire lid is dishwasher safe. If you need to clean under the slider you can do so by turning the lid upside down and pushing the two tabs inwards to remove the sliding portion and clean underneath.

Uncork'd 14oz Wine Glass

 Do your products work with champagne or bubbly?

Absolutely! While our products work fine with bubbly champagnes or beverages and will keep them ice-cold, they do not retain the carbonation any longer than a standard glass would.

 Can your products be used with warm beverages?

Yes! All of our products work with cold and warm beverages.

 How many ounces do your wine glasses hold?

They hold 14oz - over 1/2 a bottle of wine!

 Can this be used with red wine and white wine?

Yes! Our wine glasses MAINTAIN the perfect temperature of your wine. Like it cold? We have you covered. Want to keep your red wine at room temperature in 90' heat? We can do that too!

 How do I clean it?

Our products are not dishwasher safe and should be hand-washed only. Our Uncork'd series can easily be cleaned by rinsing with hot water and dish soap and then rinsing until the water runs clear and soap free.

 How do I clean the lid?

The entire lid is dishwasher safe. If you need to clean under the slider you can do so by turning the lid upside down and pushing the two tabs inwards to remove the sliding portion and clean underneath.

 Can I put it in the fridge or freezer?

Our products are double-walled and were designed to keep the contents inside from being altered by outside conditions. This means if you put them in the fridge, it will not change the temperature of the liquid

Winesulator

🍷 Who needs a bottle of wine to last 24 hours?

People spend billions of dollars every year on wine chillers, bottle holders, ice, coolers, and more. There is nothing more inconvenient than hauling around a cooler while camping, hiking, going to the beach,

🍷 How do I use it?

The Winesulator is a triple insulated wine canteen/decanter. It works to maintain the temperature of any wine for up to 24 hours. Do you like your whites cold? Transfer it into the Winesulator and it will keep it

🍷 How do I transfer wine into it?

We include a matching, collapsible silicone funnel with every single order free of charge. Simply pull your bottle out of the fridge/wine cooler/cellar, uncork it, transfer into the Winesulator, and go!

🍷 What is the capacity?

The Winesulator fits 750ml / 25oz of your favorite beverage. Most standard size wine bottles are compatible with the Winesulator.

🍷 Can it be used for other cold beverages?

The Winesulator was curated for Wine lovers but can be used for ANY cold beverage. The Winesulator is perfect for cocktails, chilled liquor, and frozen drinks too!

🍷 Can I put this in the fridge or freezer?

Our products are double-walled and were designed to keep the contents inside from being altered by outside conditions. This means if you put them in the fridge, it will not change the temperature of the liquid

🍷 How do I clean it?

All of our insulated products are not dishwasher safe and should be hand-washed only. The Winesulator can easily be cleaned by rinsing with hot water, adding a drop of dish soap, shaking vigorously for 20-30

NOS'R

What are the benefits?

The NOS'R is the world's 1st unbreakable nosing glass for whiskey. It provides superior aeration, enhancement, and construction compared to anything else on the market. It perfectly highlights the complexity of

Who is it for?

Do you know someone who loves to enjoy the finer things in life no matter where they go? Our whiskey products will allow them to live life freely and bring the ultimate drinking experience wherever life takes

How do I clean it?

Our products are not dishwasher safe and should be hand-washed only. The NOS'R can easily be cleaned with warm water and dish soap and hand-dried with a towel.

Can I put it in the fridge or freezer?

Our products are double-walled and were designed to keep the contents inside from being altered by outside conditions. This means if you put them in the fridge, it will not change the temperature of the liquid

Glitter Flask

Who is it for?

We all have that one friend who settles for absolutely nothing but the best when it comes to fashion. Our mission is to put an end to boring drinkware and these gorgeous accessories will allow them to tailgate.

How many ounces does it hold?

The glitter flask holds 5oz.

How do I clean it?

Our products are not dishwaser safe. To clean your flask, fill it half-way with hot water, add one teaspoon of bicarbonate of soda, shake vigorously for 30 seconds, and rinse with warm water until it runs clear.

Can I put it in the fridge or freezer?

Our products are double-walled and were designed to keep the contents inside from being altered by outside conditions. This means if you put them in the fridge, it will not change the temperature of the liquid

GROWL'R

How many hours will the GROWL'R keep things cold for?

We avertise 24+ hours but we have seen the GROWL'R maintain cold temperatures for over 2 full days!

How do I use it?

Go to your favorite brewery, get it filled with your favorite beer, enjoy over 24 hours of cooling power! You can also pour a glass growler from your fridge to the GROWL'R if you already have beer on hand!

Is it brewery approved?

Yes! The GROWL'R is brewery approved.

What is the capacity?

The GROWL'R fits over 64oz of beer

Does it maintain carbonation?

Once the seal is broken on a growler you typically have 12 hours to drink it. The same goes for the GROWL'R.

Can it be used for other cold beverages?

Yes! It will keep anything cold for over 24 hours.

Can I put this in the fridge or freezer?

Our products are double-walled and were designed to keep the contents inside from being altered by outside conditions. This means if you put them in the fridge, it will not change the temperature of the liquid

How do I clean it?

All of our insulated products are not dishwasher safe and should be hand-washed only. The GROWL'R can easily be cleaned by rinsing with hot water, adding a drop of dish soap, shaking vigorously for 20-30

Imperial Pint

How many ounces does the Imperial Pint hold?

20oz

Can I use hot and cold beverages?

Yes! Our products work fantastic with both hot and cold beverages.

Can I put this in the fridge or freezer?

Our products are double-walled and were designed to keep the contents inside from being altered by outside conditions. This means if you put them in the fridge, it will not change the temperature of the liquid

How do I clean it?

Our products are not dishwasher safe and should be hand-washed only. The Imperial Pint can easily be cleaned with warm water and dish soap and hand-dried with a towel.

How do I clean the lid?

The entire lid is dishwasher safe. If you need to clean under the slider you can do so by turning the lid upside down and pushing the two tabs inwards to remove the sliding portion and clean underneath.

Gift-Set

🎁 What comes with the gift set?

One Winesulator and two 14oz Uncork'd Wine Glasses!

🎁 Are these packaged together or separately?

These are packed separately in their individual boxes, this is just a bundle deal!

🎁 How do I transfer wine into it?

We include a matching, collapsible silicone funnel with every single order free of charge. Simply pull your bottle out of the fridge/wine cooler/cellar, uncork it, transfer into the Winesulator, and go!

🎁 Who should I buy this for?

Do you know somebody who is obsessed with wine (um, everyone) and absolutely loves the outdoors? All of our insulated wine accessories are shatter-proof, travel approved, safe for all beaches and glass free-

Returns

What is your return policy?

We provide free return labels on all domestic (USA) orders for unused items in their original packaging within 30 days of delivery.

How do I initiate a return?

You can initiate a free-return within 30 days for unused items here: https://returns.brumate.com/

Has my return been processed?

Once a return has been delivered back to us it can take around 7 days before it will be processed and refunded. If it has been longer than that please email sales@brumate.com with your RMA # and they will assist!

Contact

Warranty Claim

You can file a warranty claim here: https://www.brumate.com/pages/warranty

I ordered the glitter series but it doesn't look like the pictures.

Holographic glitter paint needs sunlight to reflect. Take your brand-new glass out in the sun and prepare to be amazed!

My wine glass is wobbly

See that silicone piece on the bottom of your glass? Sometimes if that sticks out too far it will cause your wine glass to wobble. If you remove your lid, turn the glass upside down, take a hammer / rubber mallet and lightly tap the pad once it will take care of this problem.

My Winesulator is leaking

Oh no! Have you tried making sure that the lid is fully tightened? If so, please email sales@brumate.com and explain the situation so an agent can get you taken care of

My products aren't keeping things cold

You can test the insulation of your products at home with boiling water. Pour from a kettle or pot directly into the stationary flask or tumbler, filling it all the way to the neck. Exercise caution pouring boiling water into the flask or tumbler to avoid burns. Do not hold the flask or tumbler while filling with boiling water. Also, do not place the cap over the flask or tumbler. After about 5 minutes, feel the outside of the flask or tumbler. If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement. Email sales@brumate.com if your product failed this test.

My Hopsulator TRíO doesn't fit 12oz Coors Cans

We hate when this happens! Coors uses a really odd-shaped 12oz can so it doesn't fit properly. Their 16oz cans and aluminum bottles work perfectly, though!

My order arrived damaged

I am so sorry to hear that your order arrived damaged. Please email photos of the box it arrived in, the damaged product, and your original order number. One of our fantastic team members will get you taken care of ASAP!

My product is rattling when I move it around.

The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. If you can live with it, so can we. However, if it is an annoyance, we will exchange it for a new flask.

General faq's

Can I get a discount code?

If you spin the wheel on our front page you can enter to win up to 25% off on your first order with us!

Why am I being charged sales tax?

BrüMate collects sales tax in states where we have physical presence (or nexus), including Florida and Indiana at this time.

Can I get a bulk-discount?

If your order is for $1000 or more please contact sales@brumate.com and they can assist you. If your order is under $1000 please spin the wheel on our front page in order to win up to 25% off your first order with us.

Are there any stores that carry your products near me?

More than likely! You can search by zip-code here: https://brumate.myshopify.com/pages/store-locator

Do you guys do donations?

We have an in-house team that works with different causes each month and do not take outside donation requests at this time. Thank you!

Do your products work with champagne or bubbly?

Absolutely! While our products work fine with bubbly champagnes or beverages and will keep them ice-cold, they do not retain the carbonation any longer than a standard glass would.

Can your products be used with warm beverages?

Yes! All of our products work with cold and warm beverages.

Do you offer wholesale?

Yes! You can apply here: https://www.brumate.com/pages/become-a-brumate-dealer

How do I join the ambassador group?

You can join our VIP group here: https://www.facebook.com/groups/1069286106542630/

How do I join the VIP group?

You can join our VIP group here: https://www.facebook.com/groups/1069286106542630/

I didn't earn points on my order

All points / rewards related questions can be answered in our VIP Facebook group, please join here: https://www.facebook.com/groups/1069286106542630/

When will this product be back in-stock?

We don't have exact restock dates but if you click on the product you want to purchase there will be a pop-up you can enter your email into and get notified when they come back in-stock!

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